We Ship Every Tuesday & Thursday.

Livraison gratuite au Canada pour les commandes de plus de 150 $

Politique de remboursement

Chez Pure Actives Co, nous mettons tout en œuvre pour que votre achat vous donne entière satisfaction. Si toutefois vous n'êtes pas entièrement satisfait(e), nous sommes là pour vous aider.

Retours

Conditions de retour : Vous disposez de 30 jours calendaires à compter de la date de réception d’un article pour le retourner. Pour être admissible au retour, l’article doit être inutilisé, dans son état d’origine et dans son emballage d’origine.
Articles non retournables : Certains articles ne sont pas retournables, notamment les commandes personnalisées, les cartes-cadeaux et les articles marqués comme vente finale.

Remboursements

Dès réception de votre article retourné, nous l'inspecterons et vous informerons de l'état de votre remboursement. S'il est approuvé, votre remboursement sera traité et un crédit sera automatiquement appliqué à votre mode de paiement initial sous quelques jours.
Remboursements partiels : Dans certains cas, seuls des remboursements partiels sont accordés, notamment pour les articles retournés plus de 30 jours après la livraison ou pour les articles qui ne sont pas dans leur état d'origine.

Échanges

Nous remplaçons uniquement les articles défectueux ou endommagés. Si vous souhaitez un échange, veuillez nous contacter à l'adresse pureactivesco@gmail.com.

Frais d'expédition

Les frais de retour de votre article sont à votre charge et ne sont pas remboursables.
Si vous recevez un remboursement, les frais de retour seront déduits de ce dernier.

Contactez-nous

Pour toute question concernant les retours et les remboursements, veuillez nous contacter à l'adresse pureactivesco@gmail.com.

Frequently asked questions

Find answers to common questions about our premium active ingredients and formulation support.

What purity level are your active ingredients?

All Pure Actives ingredients meet or exceed 95% purity, with most exceeding 98%. Each batch includes a Certificate of Analysis (CoA) detailing exact purity, composition, and testing results. We source from certified manufacturers and conduct third-party verification to ensure you receive pharmaceutical-grade quality for professional formulations.

How do I safely incorporate actives into my formulations?

Start with the lowest recommended usage rate and pH range specified on each product page. Always conduct stability and compatibility testing before scaling up. We recommend patch testing finished products and following INCI guidelines. Our technical data sheets provide detailed solubility, temperature sensitivity, and formulation tips for each active ingredient.

What are your shipping options across Canada?

We ship Canada-wide via Canada Post and courier services. Standard shipping takes 3-7 business days, with expedited options available. Orders over $150 qualify for free standard shipping. All temperature-sensitive ingredients are shipped with appropriate cold packs during warmer months to maintain stability and potency throughout transit.

Do you offer bulk pricing or minimum order quantities?

No minimum order required for individual purchases. Bulk pricing automatically applies at 250g, 500g, and 1kg+ quantities, with discounts ranging from 5-20% depending on the ingredient. For orders exceeding 5kg or custom formulation projects, contact our team directly for wholesale pricing and dedicated account support.

What are the recommended usage rates for actives?

Usage rates vary by ingredient and application. Typical ranges: Vitamin C (5-20%), Niacinamide (2-10%), Hyaluronic Acid (0.5-2%), Peptides (2-5%). Each product page lists specific recommended percentages, maximum safe concentrations, and regulatory limits. Always reference our technical documentation and consider your target market's cosmetic regulations before formulating.

How should I store ingredients and what is their shelf life?

Store in a cool, dry place away from direct sunlight. Most actives remain stable for 2-3 years when unopened and properly stored. Once opened, use within 6-12 months for optimal potency. Refrigeration extends shelf life for sensitive ingredients like Vitamin C and peptides. Each product includes specific storage requirements and expiration guidance.

What is the difference between cosmetic and pharmaceutical grade?

Cosmetic grade meets Health Canada standards for topical beauty products with 95%+ purity. Pharmaceutical grade exceeds 99% purity with stricter manufacturing controls, suitable for therapeutic applications. Pure Actives offers both grades depending on your formulation needs. All our ingredients comply with Canadian cosmetic regulations and include appropriate documentation for your records.

Are your ingredients cruelty-free and vegan?

Yes, 100% of our active ingredients are cruelty-free with no animal testing at any production stage. Most ingredients are vegan, with clear labeling for any animal-derived materials like marine collagen or lanolin. We prioritize plant-based and synthetic alternatives. Each product page specifies vegan status and provides sourcing transparency for ethical formulation decisions.

How can I track my order?

You will receive a shipping confirmation email with tracking number within 24 hours of order processing. Track your package directly through Canada Post or courier websites. Orders typically ship within 1-2 business days. For order status inquiries or shipping updates, contact our customer service team or check your account dashboard for real-time information.

What is your policy on returns and damaged items?

We accept returns of unopened products within 30 days for a full refund. Due to the nature of raw ingredients, opened items cannot be returned unless defective. Report damaged shipments within 48 hours with photos for immediate replacement or refund. Quality issues are rare but fully covered. Contact us directly to initiate any return or damage claim.